Privacy Policy

The protection of your privacy and personal data is very important to us. The purpose of this privacy policy is to provide you with clear information about what personal data we collect, how we use it and what your rights are. All of our practices comply with the General Data Protection Regulation (GDPR) as well as the French legislation in force. By using our website, you agree to the terms of this policy regarding your personal data.

Data collected

We only collect the information necessary to: process your orders, ensure follow-up, and offer you a quality service.

This includes:
(remove or add points that do not apply to you)

• When creating an account or an order: surname, first name, postal address, email address, telephone number.
• Payment data: Your bank details are transmitted securely to our payment service providers (e.g. Stripe, PayPal). We do not store your credit card information.
• Order history: products purchased, amounts, dates, invoices.
• Communication: messages sent to customer service, newsletter sign-ups.
• Technical data: IP address, browsing cookies, session information.
• Information provided via the contact form: When you fill in the contact form, we collect your first and last name, email address, postal address, telephone number (if provided) and any other information you choose to provide to us (e.g., the content of your message).

Use of data

Your data is used to:
(remove or add points that do not apply to you)

• Process and ship your orders (preparation, delivery, tracking).
• Provide after-sales service (complaints, returns, exchanges).
• Manage invoicing and accounting/legal obligations.
• Contact you to inquire about the status of your orders or to answer your questions.
• Send you commercial communications if you have consented to them (newsletter, promotions).
• To improve our site through traffic statistics (e.g. Google Analytics, Matomo).
• Guarantee the security of the site (prevention of fraud, hacking, spam).

Sharing with third parties

We never sell your data. It can only be shared with:
(remove or add points that do not apply to you)

• Payment providers (e.g. Stripe, PayPal, banks) to secure your transactions.
• Carriers/delivery (e.g. La Poste, Mondial Relay) to ship your orders.
• Marketing or emailing services (e.g. Mailjet) to send you newsletters if you have subscribed to them.
• Analytics tools (Google Analytics, Matomo) to measure the audience of our site.
• Competent authorities if we are required to do so by law.

Some providers may process data outside the European Union (including Google). We ensure that appropriate safeguards are in place (standard contractual clauses, IP anonymization).

Cookies

Our site uses cookies to:

• Essential operation of the site : shopping cart, login, preferences.
• Measuring the audience : analytical cookies subject to your consent.
• Improve your experience : save the cart, product suggestions.

You can decline or manage your preferences via the consent banner or in your browser settings.

Retention period

(remove or add points that do not apply to you)

• Customer account & purchase history : kept for as long as your account is active, then deleted after 5 years after the last activity (accounting/tax obligation: invoices kept for 10 years).
• Newsletter : Your data is stored for as long as you remain registered. You can unsubscribe at any time.
• Analytical cookies : maximum duration of 13 months.
• Security logs (IP): about 6 months to 1 year.

Security

We implement technical and organisational measures (SSL encryption, secure storage, access control). Your data is protected from unauthorized access.

Your rights

In accordance with the GDPR, you have:

• Right of access : to know what data we hold about you.
• Right to rectification : correct your information.
• Right to erasure : request the deletion of your data (except in accordance with legal obligations).
• Right to restriction/opposition : block certain processing (e.g. commercial prospecting).
• Right to portability : receive your data in a structured format.
• Withdrawal of consent : You can unsubscribe from our newsletters or refuse cookies at any time.

Contact

You can exercise these rights by contacting us.

• Data Controller: [Company Name]
• Email: [adresse de contact RGPD]
• Mailing address: [adresse complète]

Update

This Privacy Policy may change. The last update was on January 15, 2026.